Terms of service.

Effective Date: August 18, 2025

Welcome to Normal Entertainment ("we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our website, located at normalentertainment.com ("Site"). By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Site.

1. Eligibility

By using this Site, you represent and warrant that you:

  • Are at least 13 years of age;

  • Reside in the United States;

  • Have the legal capacity to enter into a binding agreement;

  • Will use the Site only in compliance with these Terms and all applicable federal, state, and local laws and regulations.

Use of the Site is void where prohibited. We reserve the right to restrict access to the Site or terminate use if we determine a user does not meet these requirements or has violated these Terms.

2. Use of the Site

You agree to use the Site solely for lawful purposes. You may not:

  • Violate any applicable federal, state, or local law;

  • Infringe on the intellectual property or rights of others;

  • Attempt to gain unauthorized access to any portion of the Site or its systems;

  • Interfere with the Site’s operation or performance;

  • Use the Site to distribute spam, malware, or other harmful content.

3. Personal Information & Privacy

By using the Site, you agree to the collection and use of your information as outlined in our Privacy Policy. We may collect and use personal data including:

  • Name

  • Email address

  • Billing information

  • IP address

This information is used to fulfill transactions, provide support, maintain security, and improve our services.

4. Accounts

1. Account Creation

Although accounts are not necessary when using the website and checking out, to access certain features or services on this website, you may be required to create an account. Creating an account can also be helpful as it will make future purchases easier. When creating an account, you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

  • Not share your login credentials with anyone else;

  • Notify us immediately if you suspect any unauthorized access or use of your account;

  • Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

3. Eligibility

By creating an account, you represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding agreement.

4. Account Types

We may offer different types of accounts, including but not limited to:

  • Visitor Accounts: Limited access without registration and easier checkout;

  • Paid Subscription Accounts: Access to premium content as outlined in your subscription plan.

Each account type may have different features, access levels, and terms, which will be clearly disclosed at the time of registration or purchase.

5. Suspension or Termination

We reserve the right to suspend, restrict, or terminate your account at any time, without notice or liability, if we believe you have violated these Terms or applicable laws, or if your conduct is harmful to other users, us, or third parties.

6. Deactivation and Deletion

You may deactivate or delete your account at any time by contacting us or using the available tools in your account settings. Upon deletion, access to your account and any data or content associated with it may be permanently removed, subject to our data retention policies outlined in our Privacy Policy.

7. Security

We implement reasonable technical and organizational measures to protect your account and personal data, but we cannot guarantee absolute security. You use the site and your account at your own risk.

5. Intellectual Property

All content on the Site—including logos, text, graphics, images, videos, and software—is the property of Normal Entertainment or its licensors, and is protected by U.S. intellectual property laws. You may not use, copy, modify, or distribute any content without our express written permission.

6. Product Information & Availability

Products and services listed on the Site are subject to availability and may be changed or discontinued at any time without notice. While we strive to ensure accuracy, we do not guarantee that product descriptions or other content are complete, current, or error-free.

7. Returns, Refunds, and Cancellations

By placing an order on this Site, you agree to the following terms regarding returns, refunds, and cancellations:

1. All Sales Final After Production Begins

Many of our products are made-to-order. Once an item has entered production—such as custom printing, manufacturing, or personalization—the sale is final, and no returns, refunds, or cancellations will be accepted, except in cases of damage or error caused by us.

2. Wrong Size, Color, or Change of Mind

We do not offer returns, refunds, or exchanges if you ordered the wrong size, selected the wrong color, or simply changed your mind after purchase. Please review your order carefully before submitting it.

3. Order Cancellations

Orders may be canceled only if they have not yet entered production or shipped. To request a cancellation, contact us immediately at support@normalentertainment.com. Once production has started or the order has shipped, it cannot be canceled or refunded.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 3 days of delivery. To process your claim, you are required to provide:

  • A detailed written description of the issue,

  • Clear photo(s) of the damage or incorrect item, and

  • Proof of purchase (such as your order confirmation or receipt).

Once we verify your claim, we will either:

  • Replace the item at no additional cost, or

  • Issue a full refund, including original shipping charges.

Failure to provide sufficient documentation may result in denial of your request.

8. Third-Party Links

The Site may contain links to third-party websites. These are provided for convenience only. We do not control or endorse such third-party content and are not responsible for their privacy policies, terms, or practices.

9. Disclaimer of Warranties

The Site is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee:

  • That the Site will be uninterrupted, secure, or error-free;

  • That the Site or any content is accurate, complete, or current;

  • That the Site is free of viruses or harmful components.

Use of the Site is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Normal Entertainment shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Site or its content.

Some jurisdictions may not allow certain limitations, so some of these exclusions may not apply to you.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the United States. You agree that any legal action or proceeding related to your use of the Site shall be brought exclusively in a state or federal court located in Texas, and you consent to the jurisdiction of such courts.

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Normal Entertainment

Email: policies@normalentertainment.com

Mailing Address:

Normal Entertainment

1575 County Road 339

Melissa, Texas 75454

USA